Refund and Returns Policy

At Acuwell.ie, we want you to love your purchases. If something isn’t quite right, we’re here to help make it right with our simple and friendly Refund and Returns Policy.

Returns

Eligibility:

  • You can return items within 30 days of receiving them.
  • Make sure products are unopened, unused, and in their original packaging.
  • Don’t forget your proof of purchase.

Things We Can’t Take Back:

  • Opened or used items
  • Items that aren’t in their original condition
  • Returns made after 30 days
  • Gift cards and promotional items

How to Return:

  1. Get in Touch: Email us at [email protected] with your order number, the item(s) you want to return, and why you’re returning them.
  2. Approval: We’ll send you a return authorization number and instructions on how to send back your item(s).
  3. Send It Back: Pack up the item(s) securely and send them to the address we provide. Include the return authorization number inside the package.

Return Shipping:

  • You’ll need to cover the return shipping costs unless we made a mistake with your order (like sending the wrong or a defective item).
  • We recommend using a trackable shipping service or buying shipping insurance. This way, you’ll know your return made it back to us safely.

Refunds

Eligibility:

  • We’ll process refunds for items returned according to our policy.

How It Works:

  1. Inspection: Once we get your return, we’ll check it out to make sure it meets our return criteria.
  2. Approval: If everything looks good, we’ll process your refund to the original payment method and send you an email to let you know.

Refund Timeframe:

  • It usually takes 5-10 business days for the refund to show up in your account, depending on your bank or credit card company.

Exchanges

We don’t offer direct exchanges. If you need a different item, please follow the return process to get a refund and then place a new order.

Damaged or Defective Items

If you receive an item that’s damaged or defective, let us know right away! Email us at [email protected] with your order number and a photo of the issue. We’ll sort out a replacement or refund for you.

Thank you for shopping with us at Acuwell.ie. We appreciate your business and are committed to ensuring you have a great experience.